AI Chargeback Agent

    Chargeback
    Agent

    The AI Chargeback Agent automatically analyzes uploaded documentation, validates its consistency and prevents the submission of incorrect or incomplete information.

    How it works

    Operational workflow

    From chargeback reception to resolution, every step is analyzed and optimized by the AI agent.

    1 · DOCUMENT ANALYSIS

    Interprets receipts, tickets, logs, and evidence

    The agent scans each attached document, extracts key data such as dates, amounts, trackings, and payment methods. All in seconds, without manual intervention.

    Document Analysis
    1/4 FILES

    EVIDENCIAS (3).PDF

    2.4 MB · 3 pág.

    RECEIPT_0847.PDF

    845 KB · 1 pág.

    SHIPPING_LOG.PDF

    1.1 MB · 2 pág.

    COMMS_THREAD.PDF

    320 KB · 4 pág.

    Datos extraídos

    Fecha de compra: 15/01/2025

    Monto: $847.00 USD

    Tracking: 1Z999AA10123456784

    Método: Visa •••4521

    2 · QUALITY CONTROL

    Detects errors and inconsistencies automatically

    Validates format, readability, consistency with chargeback type, and documentation completeness. Identifies discrepancies before they affect the case.

    Quality Control
    25%

    Validación

    Verificando Formato y legibilidad…

    Formato y legibilidad

    Coherencia con tipo de CB

    Documentos requeridos

    Datos del merchant

    3 · CASE CLASSIFICATION

    Identifies reason, network rules, and requirements

    Classifies the case by reason code, network (Visa, Mastercard), legal deadlines, and success probability to define the optimal strategy.

    Case Classification
    Caso #CB-20847CLASIFICANDO

    Bienes no concordaron con la descripción

    Motivo

    Bienes defectuosos / No conforme

    Red / Código

    —

    Plazo

    —

    Probabilidad de éxito

    —

    4 · OPTIMAL DOCUMENTATION

    Recommends exactly which evidence to send

    Based on case type and issuer, suggests specific documents that maximize representment strength and improve win rate.

    Evidence Recommendation
    Visa 13.3
    Fortaleza del caso25%

    Documentos recomendados

    Comprobante de entrega firmado

    Crítico

    Factura con descripción detallada

    Alto

    Comunicación con el cliente

    Medio

    Política de devoluciones aceptada

    Alto

    5 · PROACTIVE PREVENTION

    Prevents erroneous submissions that reduce your success rate

    Blocks incorrect documentation before it's sent, suggests substitutions, and autonomously optimizes the success probability of each case.

    Proactive Prevention

    Sin agente

    12%

    win rate

    Con agente

    72%

    win rate

    Envío bloqueado

    Documento incorrecto detectado — material de reclutamiento en lugar de evidencia de contracargo

    Sustitución sugerida

    Win rate optimizado

    AI Chargeback Agent + Chargeback Management

    Valor para cada tipo de negocio

    Automatic management

    : from chargeback arrival to final resolution, everything is automated

    Clear communication

    : explains in plain language why you lost or won the dispute

    Guided action

    : if it needs your input, it tells you exactly what to do and why

    Continuous learning

    : each dispute improves the defense of future ones

    Total transparency

    : you see the agent's reasoning on every decision

    Automate your chargeback management with
    artificial intelligence

    Win rates 15-20% vs. industry average 5-10%. 85-90% zero-touch operation.