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AI Red Line Voice Agent
Red Line
Voice Agent
Capable of conversing like a human and triaging critical support cases. Available 24/7 for emergencies and escalations. Eliminates the need for multiple on-call teams.
Voice triage process
From incoming call to incident resolution, every step is executed by the AI agent with natural conversation.
INCOMING CALL
Receives and handles critical calls instantly
The agent answers in less than 3 seconds, identifies the merchant, and begins listening to the problem with empathy and precision.
Merchant
Tienda Andina
Contacto
Agustina Pérez
Prioridad
P1 — Emergencia
Canal
Red Line Voice
VOICE TRIAGE
Classifies urgency and impact automatically
Analyzes the conversation in real time to determine incident type, severity, affected transactions, and estimated financial impact.
Tipo de incidente
Caída de procesamiento
Transacciones afectadas
100% bloqueadas
Tiempo sin servicio
12 minutos
Impacto financiero estimado
$4,200 USD/min
AI DIAGNOSIS
Diagnoses the root cause without human intervention
Reviews logs, endpoints, credentials, and acquirer connectivity to identify exactly what's failing.
Gateway logs
Adquirente status
Health check endpoints
Causa raíz
ESCALATION & RESOLUTION
Escalates with full context and resolves
When human intervention is needed, delivers complete diagnosis to the specialist. The merchant receives real-time updates during the call.
Equipo de infraestructura notificado con diagnóstico completo
Se comunicó la causa y el ETA de resolución al merchant en la llamada
Certificado renovado. 100% de transacciones restauradas en 4:12 min.
Immediate results
Emergency support available 24/7 with autonomous resolution and intelligent escalation.
24/7 voice triage
Handles critical calls in seconds, classifies urgency, and diagnoses without human intervention.
Eliminates on-call teams
No need for multiple night support shifts — the agent covers emergencies automatically.
Escalation with context
When it escalates, delivers complete diagnosis to the specialist. Zero information repetition.
Humanized experience
Natural and empathetic conversation for critical situations. The merchant feels they're talking to an expert.
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Emergency support with
artificial intelligence
24/7 voice triage. No on-call teams needed. Intelligent escalation.