AI Support Agent

    Personalized support
    24/7 with AI

    Our Support Agent manages, resolves, and orchestrates queries autonomously. Available via chat, email, and voice — connecting directly with the right specialists without human intervention.

    What it does

    Intelligent support process

    From query reception to resolution and continuous learning, every step is executed by the AI agent.

    INTAKE & CLASSIFICATION

    Interprets and classifies the query automatically

    The agent receives queries from multiple channels (chat, email, voice), interprets the user's problem and identifies type, urgency and case context.

    Intake & Classification
    LIVE

    Canal

    Chat Widget · Español

    Usuario

    Merchant: TiendaMax SRL

    Urgencia

    Alta — Merchant no visible

    Categoría

    Dashboard / Visibilidad

    Clasificando urgencia y contexto…

    ORCHESTRATION WITH SPECIALISTS

    Queries and coordinates with expert systems

    Orchestrates queries with the knowledge base, internal APIs, merchant history and configuration systems to build a complete answer.

    Orchestration Engine
    5 agentes
    EspecialistaIDRespuestaEstado
    Knowledge Base
    KBMerchant cache
    Config Validator
    CV——
    Dashboard API
    API——
    Account Manager
    AM——
    Billing System
    BS——
    Consultando Knowledge Base…

    AUTONOMOUS RESOLUTION

    Delivers precise solutions in real time

    Diagnoses the problem, runs corrective actions when possible and delivers the solution to the end user with clear instructions.

    Autonomous Resolution

    Ticket #TK-2025-4521

    Merchant no visible · Prioridad Alta

    Diagnóstico del problema

    Acción correctiva

    Verificación

    Respuesta al usuario

    ESCALATION ASSESSMENT

    Escalates intelligently only when needed

    Evaluates case complexity, user sentiment and resolution quality. Only escalates to a human when truly needed, with full context.

    Escalation Check
    EVALUATING
    Complejidad del caso
    25%low

    Problema de caché resuelto con acción automática — sin complejidad técnica.

    Sentimiento del usuario
    92%low

    Usuario satisfecho con la resolución — tono positivo detectado.

    Necesidad de escalamiento
    8%low

    No requiere intervención humana — caso completamente resuelto por IA.

    What it delivers

    Actionable results

    Every interaction produces clear, traceable results optimized to improve the merchant experience.

    01
    PASO 01

    Instant resolution

    Autonomous response in seconds, with no human wait. Up to 70% of tier-1 tickets resolved.

    02
    PASO 02

    Contextual response

    Understands the merchant's history, configuration and the full case context.

    03
    PASO 03

    Smart escalation

    If it can't resolve, it creates a ticket with full context for the right human team.

    04
    PASO 04

    Pain point analytics

    Generates actionable insights based on the main pain points and query patterns.

    Support that never
    sleeps

    Akua's Support Agent reduces tier-1 tickets by up to 70%, operates 24/7, and intelligently escalates to humans when needed.