AI TROUBLESHOOTER AGENT

    Troubleshooter
    Agent

    One view. All systems. The problem identified in seconds, not hours. Consolidates logs, data, and traceability to find exactly where each transaction failed.

    What does it do?

    Diagnostic process

    From log consolidation to automatic remediation, every step is executed by the AI agent.

    LOG CONSOLIDATION

    Consolidates logs, data, and traceability in one place

    The agent automatically connects with gateways, databases, processors, and risk engines. No jumping between systems — everything correlated.

    Log Consolidation
    LIVE

    Payment Gateway

    847 log entries

    Transaction DB

    12 related records

    Processor Logs

    3 processor responses

    Risk Engine

    2 fraud checks

    Correlacionando logs de 4 fuentes…

    ROOT CAUSE ANALYSIS

    Identifies the failure point in seconds

    Reconstructs the complete transaction path and shows exactly where it failed. Visual timeline with latencies, statuses, and response codes.

    Root Cause Analysis
    trx-d2xju6fic1
    Request received0ms

    POST /v1/payments · 200

    Auth check142ms
    Processor route456ms
    Network timeout1240ms
    Fallback executed1852ms

    DIAGNOSTIC REPORT

    Generates a complete and actionable report

    Status, latency, root cause, impact, and suggested action. Everything consolidated so L2 resolves without investigating from scratch.

    Diagnostic Report
    COMPLETE
    Estado de transacción

    Autorizada via fallback

    Latencia total

    1852ms (umbral: 3000ms)

    Processor primario

    Timeout - no disponible

    Acción sugerida

    Monitorear Processor A · alertar si >5 timeouts/min

    Reporte listo para envío a L2 y equipo de ops

    AUTO-REMEDIATION

    Executes corrective actions automatically

    Deactivates problematic routes, activates fallbacks, alerts the team, and retries pending transactions — without manual intervention.

    Auto-Remediation
    IN PROGRESS

    Desactivar ruta a Processor A

    Timeout rate >15% en últimos 5 min

    Activar Processor B como primario

    Failover automático configurado

    Alertar equipo de ops

    Slack #payments-alerts · PagerDuty

    Re-intentar transacciones pendientes

    3 transacciones en cola de retry

    What does it deliver?

    Actionable results

    Each diagnosis produces clear, traceable results ready for immediate resolution.

    01
    PASO 01

    Instant diagnosis

    Identifies the root cause in seconds — not hours. No escalation, no waiting.

    02
    PASO 02

    Complete report

    Payment ID, timeline, status, logs, and diagnosis consolidated in one place.

    03
    PASO 03

    Autonomous resolution

    Suggests corrective actions and executes retries or adjustments without human intervention.

    04
    PASO 04

    MTTR reduction

    65% less diagnostic time. L2 support resolves more, faster.

    Diagnose problems with
    artificial intelligence

    Reduce diagnostic time by 65%. Identify the root cause before it escalates.