Chargeback Management

    Reduce chargebacks with more control

    Manage and reduce chargebacks efficiently. Centralize information, automate processes, and improve your recovery rate.

    Products & services

    Chargeback Management

    Monitor chargebacks in real time from all networks. Respond to disputes in an organized manner with centralized evidence. Meet deadlines automatically with intelligent escalation. Predict win probability with Machine Learning models.

    Chargeback management dashboard showing dispute lifecycle
    78%Average win rate
    0Missed deadlines
    -65%Operational overhead
    T+0Dispute ingestion

    AI Agent

    Your disputes team, augmented with AI

    The chargeback AI Agent analyzes every incoming dispute, drafts the optimal response based on reason code and network, and generates the complete evidence package — all without manual intervention. Your team focuses only on cases where human judgment makes the difference.

    Drafts dispute responses tailored to each reason code automatically, in the format required by each network.

    Classifies and prioritizes cases based on win probability and days remaining until deadline.

    Generates the complete evidence package ready to submit to the network, without manual intervention.

    Escalates to human review only when model confidence is low, maximizing team efficiency.

    AI Chargeback Agent

    ● Active — processing disputes

    CBK-20847 · Visa 13.1

    Response drafted

    Delivery evidence and signature attached.

    Win probability: 87%

    CBK-21055 · MC 4855

    Case prioritized

    25 days to deadline.

    Tracking and POD extracted automatically.

    CBK-20912 · MC 4837

    Model confidence

    42% — escalated to human review.

    Use cases

    For every type of business

    MerchantsInstant notification, dashboard with clear actions and guided workflows to upload evidence.
    PayFacs / Sub-acquirersEnd-to-end automation: handle thousands of simultaneous disputes without scaling headcount.
    Acquirers60-80% reduction in operational overhead. Automatic compliance with network deadlines.
    MarketplacesAutomatic liability attribution and precise tracking of who bears the cost of each dispute.
    Features

    Intelligent dispute management

    Real-time ingestion

    Receive chargebacks instantly from all networks with automatic reason code mapping.

    ML win prediction

    Machine learning predicts the probability of winning each dispute to prioritize efforts.

    Automated evidence

    Automatic evidence collection from Akua's platform and external systems via API.

    Deadline tracking

    Deadline monitoring with automatic escalation. Zero missed deadlines.

    Automatic representment

    Automatic generation of representments for cases with high recovery probability.

    Multi-currency & multi-network

    Unified chargeback management across multiple currencies, countries and payment networks.

    Recover more,
    lose less

    Automate chargeback management and maximize your recovery rate with the most comprehensive platform in LATAM.